Faq

General Information

1. About Indian Pharma Network.

Indian Pharma Network is a fast growing pharmaceutical consultancy and service company providing access to medicines, which are not approved or available in home country, through reliable network of pharmaceuticals distributors and pharmacies.

We have a reliable network of suppliers and wholesalers who source the medicine from the authorized manufacturer/ company from various countries like USA, Europe and Japan. Medicine is delivered to patient worldwide, under proper temperature conditions and packing. We also help lot of companies to source the RLD medicines as well as other medicine required for BE/BA studies.

2. What are your hours of operation?

We operate on Monday to Friday from 10 am to 7 pm (Indian Standard Time) except on National Holidays (declared by Indian Government). However, we will receive your queries 24 x 7 and respond back immediately through mails once office reopens on next available working day. For otherwise urgent requirement, we can be reached through email info@indianpharmanetwork.in during closing hours. We will respond within 2 hours provided you submit your detailed enquiry & contact number with ISD Code.

3. What is your office address and phone number and email ID?

Indian Pharma Network
905 – 9th Floor, I-Thum Business Park,
Tower A, Plot no. A-40, Unit no. 5,
Sector-62, Noida 201301,
Call Us – +91 8130290915

4. How do I contact?

There are several ways through which we can be contacted.

Mobile: We can be reached on +91 8130290915 (10 am – 7 pm IST, on working days)

Email: Please send your enquires directly to info@indianpharmanetwork.in. We will respond within 1 working days after receiving your mail. Please mention your detail enquiry & contact details with ISD code in your email. For otherwise urgent requirement, we can be reached through email info@indianpharmanetwork.in during closing hours. We will respond within 2 hours provided you submit your detailed enquiry & contact number with ISD Code.

Website: You can visit our website www.indianpharmanetwork.com and fill in enquiry form mentioned on the website. We will respond within 1 working days after receiving your query form.

Office: You can visit our office during working hours if you are in Delhi NCR. Our office address is……. (please include google map here)

5. Where can I buy medicine?

We can help you in connecting with suppliers who are authorized distributors for prescription medicines. We will also assist in delivering these medicines at your location using reliable courier/Air Freight companies.

6. Is medicine available in India?

There are some medicines which have been approved recently in USA or Europe& Japan but not yet approved in India or any other countries are not permitted to be imported or marketed commercially. These medicines are not available in India and can only be imported in particular country from USA/Europe for patient’s personal use.

7. What is Named Patient Program?

There are some medicines which have been approved recently in USA or Europe but not yet approved in India or any other countries are not permitted to be imported or marketed commercially. However, they may be required for the treatment of patients to save their lives who have exhausted all other available treatment options in their country. Named – Patient Program is to facilitate import of such medicines for personal use. There is a provision under the Indian Drugs and Cosmetics Rules, 1945, that permits the patient to import these medicine in small quantity. Similar regulatory provision also exist in other countries.

We assist patient in preparing legal documents for import and connecting them with authorized suppliers in USA and Europe to secure genuine products.

8. Why is the image shown on the website different from the item I received?

Images shown on website are sometimes taken from image released by manufacturing company specific to country/Region. Over period of time they go through some minor makeover depending on regulatory changes, country specific, language specific or batch variations. This sometime not possible to cover all variations on website. However, we assure genuine sourcing for all our products which are supplied using Ikris Pharma Network services

Buying and selling medicines

1. How can I order medicines?

You can use either of these contact process to place your order:

Through Email: Please send your order directly to info@indianpharmanetwork.in. We will respond within 1 working days after receiving your mail. Please mention details of medicine like name of medicine, strength and quantity. You are also required to attach copy of prescription and patient’s identity card along with email.
Website: You can visit our website www.indianpharmanetwork.in and fill in enquiry form mentioned on the website. We will respond within 1 working days after receiving your query form. Upon receiving your confirmation, our supplier will raise Pro-Forma Invoice containing details of medicine, price, logistic cost and all other charges applicable. Pro-Forma Invoice will also have supplier’s license number, contact and Bank details to proceed further.

2. What information do you need from me to process my order as fast as possible?

We will require the following documents to process your order immediately

  • a. Doctor’s Prescription – Scan copy of Doctor’s prescription need to be attached with your order confirmation mail. We can also process order if prescription is in local language, however, please furnish name of Doctor and Patient in English.
  • b. Patient’s Identity card – We will require scan copy of Patient’s identity card to process order. Identity card can be Passport copy, Driving License copy, Employee card or any Photo ID document.
  • c. Purchase Order Form – We will send Purchase Order Form through mail once you decide to purchase medicine through us. This need to be filled signed and send us along with other documents as mentioned above.

3. Why do you require prescription?

We do not provide assistance for OTC (Over the Counter) medicines. Our suppliers deal in Prescription medicine/drugs only. Such medicines cannot be sold without prescription. Therefore, we need an authentic prescription from a practicing Medical Doctor (Registered Medical Practitioner).

4. What if I don’t have the prescription at the time of ordering?

We can send medicine only after receiving prescription written by Medical Practitioner. The medicine cannot be dispensed without the valid prescription. If you do not have a prescription at the time of ordering a medicine, kindly consult your Physician before ordering your requirements.

5. What is the guarantee of the quality of the product?

Our suppliers source medicine from authorized distributors of the company and product photographs sent to you were from our stocks. Our company promoters are one of the leading voice in providing access to difficult-to-get medicine

In India and some Asian countries, the medicine contents will be sealed and will be accompanied by the Prescribing Information. We might also help you out with the Certificate of Analysis of the medicine in some cases (sharing the CoA is the sole discretion of the Manufacturer and might depend on case base scenario)

6. What are the shipping charges?

Shipping charges varies and depends on quantity, country and product. There are products which require shipment under temperature controlled (between 2-8C) will cost more than products which can be shipped at normal temperature. Shipping Charges includes Logistic cost, documentation and NOC clearance from authority.

7. What the process for order confirmation?

Process of Order confirmation:-

Receiving your Purchase Order Form along with all documents (copy of Prescription & Patient’s ID Card)

Upon receiving this confirmation, our supplier will raise Pro-Forma Invoice containing details of medicine, price, logistic cost and all other charges applicable. Pro-Forma Invoice will also have supplier’s license number, contact and Bank details to proceed further

You will be required to make online payment using bank details mentioned in Pro-forma Invoice.
Medicine will be courier once money received in Supplier’s account. Mail service tracking will be provided. We will update you at every step of transaction.

Others

1. Time frame taken to deliver the medicine?

It usually takes 8-9 working days after dispatch to reach medicine at outside India locations. Additional delays may occur due to heavy load on postal services and customs.

2. Delay in receiving or not receiving the order

We will assist with best of our resources and documentation so that medicine received at your address within stipulated time in safe and secure condition. However, we are not responsible for any delay or loss or damage of your order in transit or for the non-receive ability of the medicine at the destination country/port. The sole responsibility of receiving the medicine is of the Patient (his relatives). We will give you the tracking details of your medicine courier. Kindly contact the courier service/concerned authority to gain visibility on custom clearance and applicable duties.

3. What are the payment options available?

We advise to transfer money only through Interbank Transfer Modalities;

Online Net-banking for within India transfer

International Wire Transfer (SWIFT) from outside India
Cash on Delivery within India

4. What is the warranty / guarantee and after sale service of product delivered?

Medicines once shipped will not be taken back. We will assist you with the Export Invoice and tracking details of your order. International orders might be subject to import taxes/duties. For information, please contact your local customs authority. Any such taxes are the responsibility of the parcel recipient and are not paid by us.